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Posts Tagged ‘forums’

Firstly, thanks for all your feedback so far. It’s great to hear from someĀ users and what they think of the new design. Because the web team here look at the website almost all the time it is often difficult for us to see the wood for the trees when it comes to what works and what doesn’t!

At the moment the team is busy building site templates which will allow us to carry out direct user testing. We’ll then be able to check some of the points which some of you have made about the clarity of text and the use of colour. We should have lots more screenshots for you to take a look at early next week so watch this space.

In the meantime, I’d like to pick up on a point made by R Wilson about the possibility of adding a forum to the site. This is something which the web team and the Council’s website management group have discussed a number of times over the last few years. We’re keen to drive traffic to the site and create a sense of community which a forum could obviously help to do. But there’s always been a worry about the time needed to moderate the discussions and the potential for abuse.

For every successful Council website forum there appear to countless others which fail, either through lack of any interest or through inappropriate use and/or lack of adequate management. I suspect that a key factor if these are to be succesful is the active and positive participation of Council staff. I’d be interested to hear from our own staff if they think this would be a useful addition to the website?

If there’s a general feeling from our site users that this is something which would be useful then we can think about how it might be taken forward in the future. Is this a good idea and, if so, how should it be managed?

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